Important Information
Do I need an appointment?
Yes. While we patiently await the completion of the Sydney Metro project, we have a temporary location in the heart of the Sydney CBD. We do not keep stock at this location and it is unattended between appointments.
Where are you located?
Our temporary location is in the Sydney CBD, a short walk from both Martin Place and St. James train stations, near Westfield Sydney.
Do you have everything in-stock?
As we represent and stock over 15 different international brands, we’re unable to keep every item from each brand in-stock. We keep a selection of styles and sizes in-stock, other sizes / styles can be ordered for you.
What is a Customer Order?
A Customer Order is for a specific size or variant of an item we usually have in-stock. A 25% deposit is required at the time of ordering, with the balance required upon collection / delivery.
Do you offer gift wrapping?
Yes. We can arrange either brand-specific or occasion-specific gift wrapping. This can be arranged for both in-person purchases and online purchases. You will be asked this question during checkout.
I’m buying a surprise gift - what if it’s not right?
Surprises can be tricky…..so we’re here to help.
Firstly - let us know that the item is a surprise. We can then advise on sizing, exchanges and other possible options to ensure your surprise is a success.
How do I care for, or repair, my item?
Each brand has instructions and recommendations for caring for your item - please follow this advice. If your item requires repair or servicing, please contact us for more information.
I need a replacement strap / band. What are the options?
A number of our brands craft watches and wellness bracelets - and each has different options for replacement straps / bands.
Boucheron ‘Reflet’ watches, and most Philip Stein watches and bracelets have interchangeable bands that you can remove and replace yourself. Our other brands require the strap / band be replaced by a watchmaker. Please contact us via email with the collection name, or front and back images of the watch face, for your options.
When can I have an appointment?
We offer appointments 7 days a week at flexible times, however, appointments are generally not available on Public Holidays. If a particular day or time is not visible - it is not available.
What payment methods do you accept?
For in-person purchases, we accept:
all major credit / debit cards
cash (Australian currency only)
Humm payments
Are all the brands available to buy online?
No - some of our brands cannot be purchased online. Items from these brands can be purchased via an appointment or by contacting us. Available brands have a ‘Shop The Collection’ button enabling you to purchase online.
What is a Special Order?
A Special Order is either for a specific size or variant of an item we do not usually have in-stock; or for a specific size or variant that the brand does not usually make. We will guide you through the process.
Do you offer engraving?
Yes. We offer complimentary engraving in a range of fonts, languages, and symbols. The character length will depend upon the size of the item
I’ve ordered a surprise gift - will it be here in time?
Sometimes special occasions arise unexpectedly…..so we have a solution.
Even if your item can’t arrive quite quickly enough - you won’t be empty handed.
Do you offer a warranty or guarantee?
Each brand offers a specific warranty or guarantee on the items they craft. This information is included in the documents you receive with your item at the time of purchase.
Can I return or exchange an item bought online?
If the item was purchased through this website, please contact us within 14 days to discuss your options. If you purchased an item via the website of one of our brands - or a third party site - please check the site you purchased the item from for the relevant information. We are unable to assist with items purchased via other websites.
How do I make an appointment?
Simply click on ‘Appointments’ at the top of this page. You will be asked which brand you wish to view, and you will be able to see the available days / times. You will receive a confirmation email once you’re done.
Will there be a credit card surcharge?
No. We do not have credit card surcharges or fees on either in-person or online purchases. Your financial institution may levy other charges or fees on your purchase.
How do I order something not in-stock?
Items not in-stock can be ordered as either a Customer Order (an item or size we normally have but are currently sold out of), or a Special Order (an item or size we do not normally keep in-stock).
How long will a Customer / Special Order take to arrive?
The lead time for a Customer or Special Order will vary between brands, and there may be Covid-19 related delays. Please contact us for further information.
What size should I order?
Different brands offer different sizing - size guides are available or we can assist you. Please keep in mind that only you can determine which size fits the best - final decision on sizing rests with you.
What shipping options do you offer?
We offer complimentary shipping with both express and courier delivery. All items are tracked and most will require a signature upon delivery. Some higher value items will be hand-delivered.
Exchanges / Returns / Refunds?
As an Australian company, we are bound by the Australian Consumer Law (schedule 2 of the Competition and Consumer Act 2010).
Due to the nature of the items we sell, we do not offer exchange, return, or refund due to a ‘change of mind’.
In some circumstances where an item is purchased as a surprise gift or proposal, we may offer conditional exchange or return in writing at the time of purchase.
Am I paying more if I buy the item here?
As international brands, each one sets the pricing globally and we follow these pricing schedules. Depending on movements in currency, an item may be slightly more or less expensive in a different currency.